• Arnprior

• Full Time
• Seasonal
• Summer

• Previous Experience an Asset
• Experience 1-3 yrs.
• Customer Service Experience
• Will Train
• Proficiency w/ MS Word/Office
• Good Communications Skills
• Attention to Detail
• Strong Problem Solving Skills

Customer Support / Administrative Assistant
Full-Time
Primarily Remote | Based in Arnprior, Ontario

The Opportunity

Are you someone who loves making sure people feel heard and taken care of? Are you organized, tech-savvy, and excited about contributing to a small business that’s making waves in the outdoor community?
As our Customer Support / Administrative Assistant, you'll be the first point of contact for online customer inquiries, a key support to our leadership team, and a vital part of keeping our business running smoothly behind the scenes. This role is perfect for someone who thrives on clear communication, efficient systems, and working in a fast-paced seasonal environment where no two days look the same.

What You’ll Love About This Role

Meaningful Customer Connections: Be the friendly, knowledgeable voice of OVAP as you help customers find what they need.
Flexibility: Enjoy a primarily remote schedule with some on-site hours during event days or high season.
Team Collaboration: Work closely with our rentals, retail, and marketing teams to keep communication flowing.
Room to Grow: Hone your admin, customer service, and project coordination skills in a dynamic outdoor-focused business.
Staff Discounts & Perks: Gear up for your next adventure with generous team pricing and event access.

Key Responsibilities

Customer Support & Communication

Manage our primary customer support inbox with professionalism, organization, and efficiency. Respond to customer inquiries via email, live chat, and phone with clear communication, a helpful attitude, and a warm, friendly tone.
Triage questions and route customers to the correct person or department
Follow up on open tickets and ensure timely, satisfying resolutions
Maintain a friendly, expert tone that reflects OVAP's brand
Help build and maintain FAQ and support documents

Administrative Assistance

Support the President with scheduling, task tracking, and follow-ups
Assist with preparing reports, formatting documents, and sending internal updates
Schedule team meetings and take notes when required
Keep digital communications organized, and make sure nothing slips through the cracks

Customer Experience Operations

Log customer inquiries and feedback in our systems
Track common issues and help suggest improvements
Support seasonal campaigns and event communications (like PaddleFest!)
Assist with logistics for demos, rentals, or events when needed

Team Collaboration & Culture

Coordinate with our Sales, Rentals, and Marketing teams to align messages / communication
Keep clear internal notes to ensure smooth handoffs
Help build a team culture that’s organized, inclusive, and customer-first

Who We’re Looking For

2+ years experience in customer service, admin support, or a similar role
Strong communication skills (written and verbal)
Detail-oriented and naturally organized
Comfortable working with CRM tools, email systems, and shared docs (Google Suite)
Positive attitude, team-first mindset, and self-starter energy
Experience in outdoor retail, tourism, or event planning is a bonus
Bilingual (English/French) is a plus, but not required
Experience working with the Shopify platform is considered an asset
You’re someone who enjoys helping others, keeping things tidy behind the scenes, and bringing a sense of calm and order to a busy day. You’re proactive, friendly, and excited to work for a company that values community, conservation, and outdoor adventure.

Job Details

Position: Customer Support / Administrative Assistant
Location: Primarily remote – hybrid role based in Arnprior, ON (some on-site support required)
Schedule: Full-time (some weekend work during peak season)
Start Date: ASAP (or mutually agreed upon)
Reports To: President of Ottawa Valley Air Paddle

Compensation & Perks

Pay Range: $18–22/hour to start, with potential to grow based on performance
Staff Discounts: Get outfitted with top-tier gear at great prices
Perks: Flexible schedule, professional development budget, and access to paddling events
Culture: Join a team that values sustainability, storytelling, and making the outdoors accessible for all

Ready to Join the Team?

We’d love to hear from you! Send your resume and a short cover letter to [email protected] telling us what makes you the perfect fit for this role and telling us about your most memorable outdoor adventure

If you have questions about the role, reach out to us at 613-900-4311. We can’t wait to meet the person who will help keep our team (and our inbox!) running smoothly.

About Ottawa Valley Air Paddle (OVAP)

Ottawa Valley Air Paddle (OVAP) is your go-to destination for outdoor adventure gear, guided paddling experiences, and community-driven events. From summer kayak demos to winter gear fittings, we help people connect with nature—and each other. Our mission is to make outdoor exploration more accessible, more fun, and more sustainable for everyone.

Whether we're answering a customer’s question about a kayak, planning PaddleFest, or sharing stories from the water, we bring a personal touch to every interaction.