Nigig Nibi Ki-win Gamik Society is growing our team!
Join our dynamic and dedicated team as we continue to develop capacity within the Algonquins of Pikwakanagan First Nation and greater unceded Algonquin territory. With our Child Well-being law, Nigig Nibi Ki-win, now fully in force, the community embraces a step in reconciliation by reclaiming jurisdiction over the safety and well-being of our children, youth and families.
We're looking for the right people to grow with the organization. Are you interested?
Learn more about Nigig: https://www.nigignibi.com/about/nigig-nibi-ki-win
SUMMARY
The Client Care Manager will oversee the Client Care team, composed of Client Care Coordinators and Prevention Workers, while working collaboratively with the Managers of other service departments within Nigig Gamik. The Client Care team works largely 1-on-1 with children, youth and their families who have been referred, or are self-referred, to engage in prevention services.
The Manager will oversee budget, meet all reporting requirements, assign caseloads to employees, assist employees in managing their time and resources (performance), as well as research training opportunities to foster growth and development in the team. The Manager will lead the team to ensure that employees understand their roles and responsibilities to Nigig Gamik and the community, as well as adhere to all Nigig Gamik’s policies and procedures, including completion of required assessments for service.
They will assist in the development of necessary systems and structures to allow for the delivery of services under the law, Nigig Nibi Ki-win, as well as liaise with internal departments to integrate services for children, youth and families, as well as external agencies and services to ensure wrap-around care structures are in place. This includes developing and promoting relationships with other working professionals (consultants) as may be required for the fulfillment of client- and family-centered care plans.
The Manager will work with the teams in assessing any developing crisis and responding with appropriate supports and connection to resources. This role works closely with other service managers and particularly with the Child Well-Being team to support smooth file transition for the client(s).
The Client Care Manager will work with Human Relational Services and the Director of Service Delivery to recruit, onboard and train staff for the Client Care team as necessary.
DUTIES and RESPONSIBILITIES
1. Supervision and Training
• Provides guidance and direction to staff with respect to service delivery and expectation within the department and Nigig Gamik.
• Under the guidance of the Director of Service Delivery, supervises and assists with training any and all staff engaged in the exercise of jurisdiction under the law and the provision of services to children and families, including for those services delivered by external providers in complimentary care.
• Work with the Managers of other Nigig departments and teams, as well as the Director of Service Delivery to initiate and develop the training processes and materials (e.g., standards, best practices, etc.) for staff.
• Manage staff and work with staff members to resolve personnel issues before escalating to Director of Service Delivery and Human Relational Services.
2. Program and Service Delivery
• Works with the Client Care team to support effective plans of care that are reflective of the clients and/or families values and priorities, as aligns with Nigig’s mandated service.
• Works to strengthen both internal, community, and external service/resource connections for the best possible wrap-around supports.
• Works with programming to ensure offerings are reflective of what clients are requesting through assessments and 1-on-1 supports.
• Provides opportunities for the enhancement and development of a positive cultural identity for children, youth, families and communities served by working with and promoting other Nigig teams/services regularly.
• Follows all applicable policies and best practices as outlined, or as might be developed by the Manager and/or Nigig.
• Completes incident reports as required.
3. Collaborative Practice
• Works closely with Nigig Nibi Ki-win Gamik's planning committees, programs and services to ensure quality wrap-around care is provided to clients.
• Participates on relevant community development projects and committees to foster strong working relationships.
• Initiates and/or participates in the development and implementation of required service policies and procedures between service areas as may be required.
• Participates actively in task or work groups as assigned.
• Facilitates staff meetings both within the team and with other departments.
4. Development
• Identifies, assesses, and prioritizes family and child prevention goals within community and traditional territory, as well as within the team and Nigig Gamik.
• Develops strategic plans and annualized work plans.
• Initiates and coordinates new prevention strategies and initiatives.
• Provides education and support to their team and key stakeholders for the purpose of enhancing services, namely wrap-around care, within Pikwakanagan and traditional Algonquin territory.
• Liaises and networks with community and other child and youth services for the integration of new and existing services.
• Initiates and participates on relevant committees and meetings.
• Promotes community awareness of prevention services.
5. Administrative and Financial:
• Develops and implements tools to ensure evidence-based reporting.
• Develops a departmental budget annually, tracking and maintaining expenses regularly and reporting as required.
• Completes all administrative reporting requirements according to policies and funding agent mandates.
• Ensures the maintenance of complete and accurate client data, including updating of client information consistent with policies and procedures of Nigig Nibi Ki-win Gamik Society.
• Initiates and participates in ongoing training and education, ensuring the application of new skills into practice within the team.
• Facilitation of all administrative and office/team functions.
• High level of computer literacy.
6. Quality Management
• Utilizes evidence-based reporting to evaluate annualized work plans and adjust as may be necessary.
• Participates in cultural awareness and cultural sensitivity training.
• Initiates and participates in staff development initiatives and training relevant to their role, the roles of their staff, or as mandated by the organization.
• Ensures all certifications are current.
• Ensures that policies and procedures are developed and implemented in adherence to all relevant legislation and regulatory bodies.
• Will ensure that preventative services offered are pro-active in the Algonquin/First Nation(s) perspective and with respect to child and family well-being. These methods shall consider indigenous approaches, both traditional and contemporary, in service delivery.
• Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS and Safe Work Procedures; including but not limited to Fire, Disaster and Evacuation Plans
• Supports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services, or for morale within the team.
7. On-Call Requirement
• Must be available to respond to emergencies or urgent situations outside of regular working hours, which may include evenings, weekends, and holidays.
• Will respond promptly when contacted during an on-call shift.
• Are capable of diagnosing problems remotely or providing initial troubleshooting assistance over the phone or through email/text.
• May be required to physically report to a location to address emergencies that cannot be resolved remotely or by staff, such as emergency situations.
• Must maintain clear communication channels with colleagues, supervisors, and clients to ensure that they are informed about the status of ongoing issues and any actions taken to resolve them.
• Will document all incidents, including the nature of the problem, actions taken to resolve it, and any follow-up steps required if responding to a call in place of a staff, and/or ensure documentation is completed by the staff on-call.
• Will be responsible for following up with staff to ensure that any issues have been fully resolved and that any necessary preventative measures have been implemented
8. Risk Management:
• Participates in a comprehensive risk management plan for all preventative services within Nigig Gamik.
• Ensures the protection and privacy of all prevention services information and records in strict confidentiality.
• Facilitates the regular discussion of privacy and confidentiality within the team.
9. Other:
• Performs other related duties as may be required by the Director of Service Delivery.
WORKING CONDITIONS:
Work involves regular and on-going contact with team staff, clients, external service providers and other Nigig departments. Work is subject to deadlines and interruptions. Work involves handling and dealing with issues of a very sensitive and confidential nature. Work currently consists of high levels of change and development. Work involves a flexible schedule including evenings and weekends at times. Work includes on-call requirements and travel.
EMPLOYMENT REQUIREMENTS
1. Basic Requirements
• Bachelor’s degree in Social Work at minimum, Master’s degree in Social Work is preferred.
• Minimum of five (5) to eight (8) years direct experience working with youth and families in a social service or other related health setting. A minimum of two (2) years with management experience.
• Experience working with First Nations, Inuit, and Métis (FNIM) people in a community-based setting would be considered an asset.
· Expertise in mental health/illness and addictions, with a willingness to participate in additional training provided.
· Able to work a flexible schedule which may include flexed days and weekend calls (including on-call).
· A minimum of a valid class “G” driver’s license and access to a dependable vehicle.
· Provide a clear Criminal Record Check with Vulnerable Sector Screening.
2. Rated Requirements
Knowledge:
• Has an understanding of intergenerational violence and trauma in Indigenous communities.
• Has a firm grasp on Algonquin Anishinàbeg culture, social structure and traditional approaches to helping and healing.
• Is aware of Pikwakanagan’s community-based services and external resources.
• Has a comprehensive knowledge of social service resources within the Renfrew County Region and the ability to make referrals, guide and advocate on behalf of clients.
• Certification in CPR and First Aid, and Non-Violent Crisis Intervention training or willingness to obtain
• Experience with data systems and software programs, preferably Microsoft 365 Suite.
Abilities:
• Can effectively manage teams in a changing environment.
• Can coordinate, plan and facilitate sessions, clinics, presentations, workshops and activities.
• Is able to establish effective working relationships within the team dynamic, and promote a healthy working environment for staff.
• Can manage staff performance and caseload assignment successfully in a changing landscape.
• Is able to respond calmly and effectively in times of crisis and conflict.
• Can complete narrative and statistical reports.
• Is able to research, analyze, conceptualize, organize and effectively communicate verbally and in writing.
• Can shift focus and prioritize without abandoning tasks.
Personal Suitability:
• Has excellent interpersonal skills.
• Can work effectively in an inter-disciplinary team environment.
• Possesses tact, discretion and a professional level of confidentiality.
• Possesses a high degree of initiative, self-motivation, and is reliable and thorough.
• Is conscious of and sensitive to Indigenous culture and values.
• Possesses excellent assessment and evaluation skills.
• Possesses excellent organizational & critical thinking skills
3. Conditions of Employment
• A bachelor degree in social work, human services or health services-related filed.
• Minimum of five (5) to eight (8) years direct experience working with youth and families in a social service or other related health setting.
• Minimum 2 years supporting teams in a management capacity.
• Able to work a flexible schedule which may include flexed days and weekend calls.
• Experience working with children, youth and families, preferably within First Nations communities
• A clear Criminal Records Check with Vulnerable Sector Screening
• Proof of a minimum of a class “G” driver’s license and a Clear driver’s abstract.
Accommodation is available upon request for applicants at all stages of the recruitment and selection process. For confidential requests, contact [email protected]
PREFERENCE IN HIRING:
Persons who identify as Indigenous will be given preference as this role serves the needs of members of Algonquins of Pikwakanagan First Nation. Provided the candidate meets the basic requirements of the position and is deemed qualified following the interview process, preference will be given to a) the qualified Indigenous person who is a member of Algonquins of Pikwakanagan First Nation; then to, b) the qualified Indigenous person; then to, c) the qualified non-Indigenous candidate.
WE OFFER:
• Competitive Salary
• Employment benefits & pension plan
• Paid sick, vacation and special day leave
• 14 Provincial and Federal Statutory Holidays
Please submit your cover letter and resume to: [email protected]
Contact Information
Nigig Nibi Ki-win Gamik Society
1467 Mishomis Inamo,
Pikwakanagan, Ontario
Email: [email protected]
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