Position Title: Assistant to Service Delivery
Posting Period: Until the position is filled
Salary: $75,000 - $85,000. Annually
Nigig Nibi Ki-win Gamik Society is growing our team!
Join our dynamic and dedicated team as we continue to develop capacity within the Algonquins of Pikwakanagan First Nation and greater unceded Algonquin territory. With our Child Well-being law, Nigig Nibi Ki-win, now fully in force, the community embraces a step in reconciliation by reclaiming jurisdiction over the safety and well-being of our children, youth and families.
We're looking for the right people to grow with the organization. Are you interested?
Learn more about Nigig: https://www.nigignibi.com/about/nigig-nibi-ki-win
SUMMARY
The Assistant to Service Delivery provides high-level administrative support to the Director of Service Delivery, ensuring efficient operations and effective communication.
The Assistant to Service Delivery will be assigned duties that provide administrative services and assistance to the Director of Service Delivery and Service Managers in matters pertaining to the day-to-day operations and management of the service departments and its key functions; to provide administrative assistance in meeting the established goals and objectives of Nigig Nibi Ki-win Gamik.
This role requires exceptional organizational skills, discretion, and the ability to manage multiple priorities in a fast-paced environment.
DUTIES and RESPONSIBILITIES
1. Administration
• Serve as a confidential assistant to senior leadership (Service Delivery Management Team).
• Develop and maintain an efficient filing system and computerized information system.
• Manage and maintain calendars, schedule meetings, appointments and make travel arrangements.
• Serve as the primary point of contact for internal and external stakeholders on behalf of the Director.
• Analyze incoming and outgoing memoranda, submissions, and reports; directs follow-up and maintains central filing.
• Compose correspondence, reports, and recommendations independently from drafts or oral instructions.
• Coordinate and facilitate meetings, including agenda preparation, note-taking, preparing materials, and follow-up on action items.
• Develops a working relationship with all departments, organizations and programs engaged with Nigig (either internal to Pikwakanagan, or external to community).
• Assists Director with the organization of meetings, training and associated events under their purview.
• Ensures all administrative records, reports, assignments, meetings follow ups & further action and correspondence are maintained by utilizing a ‘bring forward’ system.
• Perform other administrative tasks as needed to support the Director’s daily activities.
• Liaison between Nigig Gamik and AoPFN.
• Prepare and edit board reports, audit summaries, and internal communications.
• Compile and distribute statistical and qualitative reports for internal and external stakeholders,
• Maintain historical records and ensure accurate documentation of meetings and decisions.
2. Special Projects
• Conducts research, compiles data, and prepares report and briefing notes, submission, and papers for consideration to Director.
• Establishes procedures and routines to ensure information flows to the Director of Service Delivery.
• Prepares documents, arguments, draft orders and responds to and processes legal documents.
• Prepares for and attends conferences or events to represent the interests of Nigig.
• May assists with preparation of multiple and complex child welfare services work plans and departmental budgets.
• Assists in the development and implementation of tools to ensure evidence-based reporting requirements are met.
• Completes all administrative reporting requirements according to policies and funding agent mandates including Briefing Notes and Discussion Papers, as might be initiated by the Director of Service Delivery.
• Financial monitoring of specific expenditures as designated by the Director of Service Delivery.
• Assist with special projects and initiatives as assigned by the Director.
• Support cross-functional projects that advance strategic goals (e.g., trauma informed care initiatives, cultural safety frameworks, data modernization).
• Coordinate project timelines, stakeholder engagement, and reporting.
• Track progress and outcomes, ensuring alignment with organizational priorities.
• Facilitate workshops, consultations, and training as needed.
3. Human Resource Management
• Reflect and promote Nigig Nibi Ki-Win, and Nigig Gamik especially as it relates to service to the Algonquins of Pikwakanagan.
• Act within accordance to Nigig Nibi Ki-Win Gamik’s policies, procedures, and standards.
• Support initiatives that enhance service quality and cultural responsiveness.
• Foster respectful, cooperative relationships across the departments and with external partners.
• Supports the effective management of personnel within service delivery departments.
• Facilitating problem solving and effective conflict resolution.
• Reports issues related to professional standards and performance.
4. Collaborative Practice
• Provides day-to-day direction and guidance to staff under the Director and Legal Counsel as deemed necessary for the delivery of services.
• Consults with specialized services for case management as required and when directed.
• Coordinates case management conferences with applicable parties, as required.
• Collaborates with other community resources as may be necessary to ensure seamless delivery of required service(s).
• Liaises with Family & Children service agencies and other external organizations.
5. Community Development
• Under the direction of the Director, assists in the coordination and implementation of strategic plans.
• Liaisons and networks with community as may be necessary in the course of their duties.
• Participates on relevant boards, committees and attends all relevant meetings.
• Promotes community awareness of child well-being services.
6. Quality Management
• Participates in monthly staff meetings.
• Identifies, coordinates, and participates in staff development initiatives, conferences, and training requirements specific to child welfare community-based research and development.
• Ensures all licenses and certifications are current.
7. Risk Management:
• Assists in coordinating internal reviews, audits, and responses to client complaints.
• Supports the development and implementation of risk management plans, policies, and strategies.
• Help facilitate risk assessments, monitor compliance, and track key risk indicators (KPI’s).
• Maintain documentation related to audit findings, risk evaluations and corrective actions.
• Ensure confidentiality and integrity of sensitive information related to risk and compliance.
8. Other:
• Performs other related duties as may be required by the Director or service managers.
WORKING CONDITIONS
Work involves contact with other staff, clients, Board of Directors, service providers and other internal and external stakeholders. Work is subject to deadlines and interruptions. Work involves handling and dealing with issues of a very sensitive and confidential nature. Work involves travel and working 35 hours per week on a flexible schedule, which may include evenings and weekends and being available after hours from time to time.
EMPLOYMENT REQUIREMENTS
1. Basic Requirements:
• Post-Secondary Diploma in Executive Administration or Office Administration preferably with experience in a Social Services environment, and a minimum of three years experience working with senior leadership.
• Experience working with Algonquins of Pikwakanagan First Nation or other indigenous communities/organizations.
• Provide a clean Police Record Check with Vulnerable Sector Screening.
• Access to a vehicle, with a class ‘G’ license, clear Driver’s Abstract and passenger insurance.
2. Rated Requirements:
Knowledge:
• Knowledge and understanding of Nigig’s interest in children, youth and families.
• Excellent understanding of Nigig Nibi Ki-win and Nigig Gamik’s Service Delivery Model.
• Child, Youth & Family Services Act (Ontario) and its application and proceedings involving First Nation members is an asset.
• Good grasp of the importance of policy and procedure.
Abilities:
• Interpret legislation and legal documents.
• Research, investigate, analyze and evaluation skills.
• Strong negotiation and advocacy skills and techniques.
• Exceptional written skills i.e. reports, documents, proposals, minute taking, etc.
• Exceptional verbal skills i.e. presentations, facilitation of meetings and events, etc.
• Strong computer skills with experience in the application of MS Office Suite, Outlook, client management data system.
• Financial monitoring of budgets.
• Experience working with children, youth and families.
Personal Suitability:
• Strong interpersonal and leadership skills; demonstrates a high level of professionalism.
• Able to work effectively in a multi-disciplinary team environment.
• Tact, discretion and a high level of confidentiality.
• Possess initiative, self-motivation, reliable and thorough.
• Sensitive to aboriginal culture and values; promotes the culture and aspirations of Nigig.
• Resourceful and a problem solver.
• Proactive and able to engage in a respectful, friendly and approachable manner.
• Empathetic and compassionate.
• A role model.
• Must be able to travel and work flexible hours.
3. Conditions of Employment:
• Post-Secondary Diploma in Executive Administration or Office Administration preferably with experience in a Social Services environment, and a minimum of three years experience working with senior leadership.
• Experience working with Algonquins of Pikwakanagan First Nation or other indigenous communities/organizations.
• Knowledge and understanding of Nigig’s interest in children, youth and families.
• Provide an acceptable Vulnerable Sector Check; to be provided annually.
• Proof of a minimum of a class “G” driver’s license and a driver’s abstract.
PREFERENCE IN HIRING:
Nigig promotes equal employment opportunities for all applicants. Persons who identify as Indigenous will be given preference as this role serves the needs of members of Algonquins of Pikwakanagan First Nation. Provided the candidate meets the basic requirements of the position and is deemed qualified following the interview process, preference will be given to a) the qualified Indigenous person who is a member of Algonquins of Pikwakanagan First Nation; then to, b) the qualified Indigenous person; then to, c) the qualified non-Indigenous candidate.
WE OFFER:
• Competitive Salary
• Employment benefits & pension plan
• Paid sick, vacation and special day leave
• 14 Provincial and Federal Statutory Holidays
Please submit your cover letter and resume to: [email protected]
Contact Information
Nigig Nibi Ki-win Gamik Society
1467 Mishomis Inamo,
Pikwakanagan, Ontario
Email: [email protected]
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