• Arnprior

• Part Time
• Seasonal

• Previous Experience an Asset
• Customer Service Experience
• Good Communications Skills
• Attention to Detail
• Strong Problem Solving Skills

Are you the kind of person who spots the error everyone else scrolled past? Do you take quiet satisfaction in a clean product catalogue, a well-worded reply, and a backend that actually makes sense?

We're looking for a detail-obsessed, customer-focused coordinator to own our ecommerce operations and front-line customer experience. This role blends real Shopify administration and product management with direct customer communication across every channel we operate. It's equal parts people and process; and the person who thrives here genuinely loves both.

This is a seasonal contract with the potential to extend into winter or grow into a permanent role based on performance.

Why You'll Love Working With Us:
Primarily remote work with flexible scheduling and some in-store collaboration
Own meaningful ecommerce work inside a growing outdoor brand, not just answering tickets
Build real-world ecommerce and customer service experience inside a growing outdoor brand
Staff discounts on premium outdoor gear
Work with a close-knit team that values initiative, ownership, and follow-through
Opportunity to grow into marketing, sales, or operations roles over time

Your Role:
As the Ecommerce & Customer Service Coordinator, you are often the first voice our customers hear and the last detail they notice. You will manage incoming inquiries across phone, email, live chat, and social media, confidently guiding people toward the right product or tour experience.

Behind the scenes, you'll own key parts of our Shopify store: uploading and organizing products, writing and editing product descriptions, maintaining clean tagging and backend data, and keeping the store accurate and current. Small inconsistencies don't survive long around you.

You'll also serve as the first line of resolution when something goes sideways with a customer. You won't always have all the answers, but you'll always know how to find them.

Who We're Looking For:
Genuinely detail-oriented; you catch things, and you fix them
A clear, confident communicator by phone and in writing
Comfortable guiding a customer toward a purchase, not just fielding questions
Self-directed while working remotely, without needing daily hand-holding
Experienced with Shopify, or technically capable and highly motivated to get there fast
Interested in the outdoors and aligned with our culture and community
Calm and professional when a customer is frustrated
Passionate about the outdoors and familiar with the kinds of products and experiences we offer

Qualifications:
Strong written communication skills, particularly for product descriptions and customer-facing copy
Shopify experience is a strong asset; comfort learning it quickly is a must
Able to manage multiple conversations and tasks without dropping the ball
Available primarily on weekends, with weekday availability as workload requires - please consider this carefully before applying
Comfortable working remotely with occasional in-store shifts
Previous retail or customer service experience preferred

How to Apply:
Ready to jump in? Send your resume and cover letter to [email protected]. Tell us about a time when your attention to detail made a real difference, in a project, a customer interaction, or a team setting.
We offer competitive pay, staff discounts, ongoing training, and real ownership within a growing company. If you want a role where the details actually matter, we'd love to hear from you.