Position Title: Intake Worker
Posting Period: Until the position is filled
Salary: $55,000 – $65,000 Annually
Nigig Nibi Ki-win Gamik Society is growing our team!
Join our dynamic and dedicated team as we continue to develop capacity within the Algonquins of Pikwakanagan First Nation and greater unceded Algonquin territory. With our Child Well-being law, Nigig Nibi Ki-win, now fully in force, the community embraces a step in reconciliation by reclaiming jurisdiction over the safety and well-being of our children, youth and families.
We're looking for the right people to grow with the organization. Are you interested?
Learn more about Nigig: https://www.nigignibi.com/about/nigig-nibi-ki-win
SUMMARY
Nigig Nibi Ki-win Gamik is an organization that works to affect the development, implementation, administration, and operation of child and family well-being programs. This includes prevention and child and family well-being supports; safety supports and all other services in accordance with Algonquin of Pikwakanagan First Nation’s (AoPFN herein) child well-being law, Nigig Nibi Ki-win.
The Intake Worker plays a pivotal role in facilitating the initial contact and intake process for individuals or agencies seeking services or assistance from Nigig Nibi Ki-win Gamik. They are responsible for gathering all essential information, determining memberships or affiliations to AoPFN, and next steps to ensure clients receive timely and relevant support. This is a full-time position.
The Intake Worker role is critical in ensuring the timely connection of clients to supports. Intake workers contribute significantly to the overall effectiveness and impact of the organization's services. Working closely with the Nigig teams and being responsive to the changing needs of Algonquin of Pikwakanagan First Nation youth, their families, and the greater community.
DUTIES and RESPONSIBILITIES
1. Client Intake:
• Welcomes and engages with clients seeking services either in-person, over the phone, or via email.
• Collects essential information from clients and enter information into a database as required.
• Listens attentively to clients' concerns, questions and needs, demonstrating empathy and understanding.
• De-escalates elevated situations as may be necessary and follows escalation protocols.
• Follows intake protocols and/or actively assists in reviewing and revising these as may be necessary from time to time.
2. Needs Assessment:
• Documents required information for the determination of eligibility for services based on pre-determined criteria or guidelines.
• Maintains and protects the Members List, client intake tracker, Pikwakanagan Information request tracker, master active file list, and all other created or revised tracking documents as required
3. Information Provision:
• Provide clear and accurate information about available programs, services and resources to clients.
• Participates actively in the collection of both internal and external resource information.
• Explains the intake procedures, requirements, and expectations to clients and staff, ensuring they understand the process.
4. Documentation and Record-Keeping:
• Maintains detailed and confidential client records, documenting all interactions, membership checks, and referrals accurately.
• Ensures compliance with organizational policies, procedures, and legal requirements regarding data protection and confidentiality.
• Prepares and submits reports on intake activities.
• May assist in the compilation of service utilization, service delivery statistics, qualitative reporting and client demographics as required.
5. Coordination and Follow-Up:
• Collaborates with the Services Navigator, relevant staff members and departments to coordinate services and intakes effectively.
• Collaborates and follows up with agencies that send external client referrals and ensure all required information is properly obtained and timely communication is delivered.
• Assists the Services Navigator with various tasks.
• Collaborates with child well-being and legal services for Pikwakanagan Information requests and is responsible for recording, tracking, and follow up on information requests to external children’s aid societies.
6. Quality Improvement
• Participates in cultural awareness and cultural sensitivity training.
• Participates in the development and updating of policies and procedures as may be required in this service area.
• May assist in the creation of forms and other documents required for reporting
• Promotes a positive and collaborative workplace and workflow.
• Engages in ongoing professional development to strengthen competencies related to the work and their role.
7. General Administration:
• Answers main phone line, transfer calls, and set up call forwarding to on-call phone.
• Creates client files in case management platform.
• Uploads external and internal referrals, file closure letters and various documents in client files.
• Tracks all internal and external referrals, and Pikwakanagan information requests received in excel spreadsheets.
• Answers main Nigig inbox emails.
• Files paperwork, prints and scans documents.
8. Other
• May assist in other related tasks as requested by the Data Sovereignty and Systems Lead, Services Navigator or similar.
WORKING CONDITIONS
Work involves extensive contact with clients, emergency services workers, Nigig workers and management team, other welfare agencies and the community either in-person, over the phone or via email. Work is subject to deadlines and interruptions. Work involves sitting for longer periods of time. Work involves running errands. Work involves handling and dealing with issues of a very sensitive and confidential nature.
EMPLOYMENT REQUIREMENTS
1. Basic Requirements:
• Post-secondary education in social, human and/or health services-related fields.
• 1-3 years experience in an Administration role.
• Experience working in a social work or health care setting would be an asset.
• A combination of relevant education and experience in a related field may be considered.
• The ability to always communicate with kindness and respect.
• Demonstrated understanding of Nigig Nibi Ki-win, and services offered by Nigig Gamik.
• Experience working with or in a First Nation organization would be an asset.
2. Rated Requirements:
Knowledge:
• Experience working with children, youth and families.
• Knowledge and understanding of AoPFN’s history, community dynamics, children, youth and families.
• Knowledge of community resources and support networks is an asset.
• Child, Youth & Family Services Act (Ontario) and its application and proceedings involving First Nation members.
• Exceptional communication skills (both oral and written).
• Exceptional phone etiquette.
• Strong computer skills with experience accessing online portals, use of a variety of software applications, internet and email.
Abilities:
• Ability to maintain effective interpersonal relationships with all Nigig staff, clients & the AoPFN community.
• Ability to conduct ones’-self in a professional unbiased manner at all times.
• Ability to maintain confidentiality is essential.
• Ability to deal with constant interruptions and varied clientele.
• Ability to remain calm and composed in challenging situations.
Personal Suitability:
• Strong interpersonal skills; demonstrates a high level of professionalism and engagement.
• Able to work effectively in a multi-disciplinary team environment.
• Tact, discretion and a high level of confidentiality.
• Possess initiative, self-motivation, and be reliable and thorough.
• Be proactive and able to engage in a respectful, friendly and approachable manner.
• Act as a positive role model, being empathetic and compassionate.
• Sensitive to Indigenous cultures and values; promotes the culture and aspirations of AoPFN.
3. Conditions of Employment:
• Proof of qualifications.
• Provide a clear Criminal Reference Check with Vulnerable Sector Screening.
• CPR and First Aid Certification; to be completed accordingly.
• Proof of a class "G" driver's license; clear driver's abstract and access to a dependable vehicle.
• Ability to work flexible hours as may be required from time to time.
• Ability to maintain strict confidentiality at all times.
Accommodation is available upon request for applicants at all stages of the recruitment and selection process. For confidential requests, contact [email protected]
PREFERENCE IN HIRING:
Persons who identify as Indigenous will be given preference as this role serves the needs of members of Algonquins of Pikwakanagan First Nation. Provided the candidate meets the basic requirements of the position and is deemed qualified following the interview process, preference will be given to a) the qualified Indigenous person who is a member of Algonquins of Pikwakanagan First Nation; then to, b) the qualified Indigenous person; then to, c) the qualified non-Indigenous candidate.
WE OFFER:
• Competitive Salary
• Employment benefits & pension plan
• Paid sick, vacation and special day leave
• 14 Provincial and Federal Statutory Holidays
Please submit your cover letter and resume to: [email protected]
Contact Information
Nigig Nibi Ki-win Gamik Society
1467 Mishomis Inamo,
Pikwakanagan, Ontario
Email: [email protected]
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