| Job Description | POSITION SUMMARY
MacKay Manor is seeking dedicated, compassionate Intake Centre - Support Staff to join our
collaborative team at the Warming Centre / Intake Centre in Pembroke. In this role, you will maintain a
safe, secure, and supportive environment for guests, delivering direct client-centred care grounded in
trauma-informed care. You will play a vital role in facility safety, incident response, documentation, and
helping guests connect with essential community services.
KEY RESPONSIBILITIES
• Client Support & Safety: Monitor guest well-being and enforce program expectations (Code of
Conduct, quiet hours, hygiene). Perform routine indoor/outdoor perimeter checks, bathroom
sweeps, and wellness checks. Respond promptly to medical or overdose emergencies, including
administering Naloxone when necessary.
• Service Navigation & Advocacy: Assist guests in accessing mental health, addiction, housing,
physical health, and social services. Connect clients with the Mesa Team and external
community partners.
• Documentation & Administration: Maintain accurate shift logs, guest check-in/out records,
incident reports, and behavioural observations. Review shift handover notes thoroughly. Handle
and dispose of biohazards, sharps, and substances per organizational policy.
• Facility Operations & Sanitation: Oversee site security via physical rounds and video
surveillance. Maintain overall cleanliness and organization across washrooms, kitchen, common,
and rest areas. Coordinate linen tracking for Pembroke Regional Hospital pickup.
• Health & Safety Compliance: Adhere to organizational policies and the Ontario Occupational
Health & Safety Act (OHSA). Utilize appropriate Personal Protective Equipment (PPE) and
proactively report hazards or safety concerns.
KEY QUALIFICATIONS & COMPETENCIES
• Education & Experience: Post-secondary education in Social Services, Mental Health,
Addictions, or a related field is an asset. Experience working with vulnerable populations
(experiencing homelessness, mental health challenges, substance use, or concurrent disorders)
is strongly preferred.
• Certifications: Current CPR, First Aid, and Naloxone training (or willingness to obtain upon hire).
• Core Knowledge: Strong understanding of trauma-informed care, crisis intervention, and deescalation techniques.
• Skills: Excellent conflict resolution, interpersonal communication, objective documentation, and
the ability to maintain composure during high-pressure or unpredictable situations.
• Working Conditions: Moderate physical demands (standing, walking, cleaning, bending).
Exposure to high-risk situations, medical distress, intoxication, bodily fluids, and biohazardous
materials.
HOW TO APPLY
Interested candidates are invited to submit their resume and cover letter highlighting their relevant
experience in community or social service support settings directly to Allison Kenney, MacKay Manor
Program Director at [email protected]. Please include the position and location you are
applying for in the subject of your email.
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