• Renfrew

• Full Time

• Transportation
• Previous Experience an Asset
• Will Train
• Proficiency w/ MS Word/Office
• Good Communications Skills
• Attention to Detail
• Strong Problem Solving Skills
• Police Record Check

Are you passionate about helping individuals succeed not only in finding work, but in staying successfully employed? We’re looking for a motivated and results-focused Intake Representative/Retention Specialist to join our Renfrew team. This role combines front-end client intake and service navigation with a strong focus on post-employment retention, outcome monitoring, and proactive client follow-up. We’re looking for someone who takes ownerships of results, is persistent when challenges arise, and is willing to dig deeper to find solutions.

KEY RESPONSIBILITIES:
· Complete assigned intake, registration, and orientation activities for new clients, including eligibility review, initial needs identification, and completion of required intake documentation and assessment tools

· Connect newly registered clients to the appropriate Employment Coach, job search supports, resource services, or other community/program supports based on identified needs

· Maintain a caseload of employed clients or those in supported monitoring, providing proactive follow-up at key employment milestones during their first year of employment; ensure timely and accurate documentation of interactions and outcomes in case notes and tracking systems

· Provide individualized retention support, including job coaching, workplace communication strategies, and practical problem-solving to address barriers that may affect employment stability

· Collect and document employment verification and other required outcome information

· Provide appropriate client financial supports, in consultation with the Employment Services Manager, to support employment stability and retention

· Conduct structured follow-ups, exit interviews, and client satisfaction surveys

· Work proactively towards established service and performance targets, using consistent follow-up, creative problem-solving and client engagement strategies to support positive retention outcomes

· Collaborate with Employment Coaches and Job Developers to identify employment stability risks, coordinate supports, and re-engage clients when additional service is required

· Flexibility to participate in occasional evening or weekend outreach, events or service activities

WHAT YOU BRING:
ü Strong interpersonal and communication skills, with the ability to build rapport quickly with clients
ü A results-oriented mindset with the persistence and initiative to work through challenges
ü Sound judgment, professionalism, and commitment to client confidentiality
ü Strong organization, time management, and follow-through, with the ability to manage both scheduled intake work and ongoing retention follow-up
ü Comfortable using digital case management systems, employment platforms and assessment tools
ü Knowledge of employment services, the local labour market, and community resources is an asset
ü Valid driver’s license and reliable transportation
ü Clean Vulnerable Sector Check
ü Willingness to participate in occasional before- or after-+hours events

WHY JOIN US?
Ø Meaningful work that supports individuals and our community
Ø Collaborative, inclusive team environment
Ø Ongoing training and professional development opportunities