• Renfrew

• Full Time
• Contract

• Able to Travel
• Valid Drivers License
• Previous Experience an Asset
• Customer Service Experience
• Will Train
• Proficiency w/ MS Word/Office
• Good Communications Skills
• Attention to Detail
• Strong Problem Solving Skills

RESOURCE COUNSELLOR

Location: ontrac Renfrew
Employment Type: Full-time, 35 hours/week, Contract to March 31, 2026, with possibility of extension
Start Date: September 2, 2025, or sooner
Apply By: August 12th, 2025, at 4:00pm
Wage Range: $22 to $25 per hour

Do you thrive in a collaborative environment and have a passion for supporting job seekers on their employment journey? Join our dynamic team as a Resource Counsellor and play a vital role in creating an atmosphere of friendliness, competence and sincerity that empowers our clients to succeed.

ABOUT THE ROLE: As a Resource Counsellor, you will be a key point of contact in our Resource Centre, providing front-line support to clients, conducting program intakes, delivering workshops and providing employment support services. You will guide clients through orientation, resource navigation, employment planning, and contribute to community engagement through outreach and social media. This position works closely with a supportive team and under the direction of the Employment Services Manager.

KEY RESPONSIBILITIES:
• Greet and register clients, assess eligibility, and introduce them to our suite of services
• Assist clients with resumes, job search tools, and navigating online employment platforms
• Provide support in resume/cover letter creation, labour market research, and job readiness
• Create and facilitate employment related workshops
• Collaborate with our Employment Services Team to develop tailored action plans and referrals
• Stay current with Employment Ontario Ministry programs
• Help manage and update client records using internal case management systems
• Support clients through their employment journey, including follow-up and retention
• Create and share employment-related content on social media platforms to enhance outreach and client engagement
• Provide operational backup for reception

WHAT YOU BRING:
 Excellent interpersonal and communication skills
 Ability to maintain client confidentiality and build rapport quickly
 Detail-oriented with excellent time management and organization
 Proficient with digital tools and employment platforms
 Experience with social media platforms and content creation
 Knowledge of employment services, local labour market and community resources is an asset
 Valid Driver’s License and reliable transportation
 Clean Vulnerable Sector Check
 Willingness to participate in occasional before/after hours events

WHY JOIN US?
 Meaningful work that supports individuals and our community
 Collaborative, inclusive team environment
 Ongoing training and professional development opportunities

HOW TO APPLY: Submit your resume and a brief cover letter to [email protected] by August 12th, 2025, at 4:00pm.