| Job Description | Renfrew Printing is seeking a full-time Customer Service Representative to join our team! As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Must have at least 2 years of office experience. Strong preference given to those with graphic design/print background. Some heavy lifting is required.
Customer Service:
• Greeting customers as they come in the store and determine customer needs
• Assisting with customers to complete orders – walk-in customers, phone calls and emails
• Corresponding with customers via email, telephone and in-person
• Assisting customers with various requests
• Receiving payments, giving change and using debit and credit machine
• Dealing with confidential materials with discretion
Office Skills:
• Copying documents from customer’s USB stick for printing
• Scanning documents onto a USB stick for email purposes
• Responding to emails and printing necessary attachments for customers
• Operating copiers for basic photocopies
• Filing hard copy forms and digitally files
Computer Skills:
• Knowledge of Microsoft Office (Word, Excel and Power Point)
• Email skills, using both Gmail Suite and Microsoft Outlook.
Qualifications:
• High school diploma. College education preferred
• 2+ years of office experience
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Detail-oriented and strong problem-solving skills
• Strong typing and proofreading skills
Hours: 35 hrs per week
Wages: Based on experience
Email: [email protected] no phone calls. Only those selected will be contacted.
|
|---|
